Medical Transportation Driver

POSITION:                           MEDICAL TRANSPORTATION DRIVER

HOUR OF WORK:                 FULL-TIME, PERMANENT (35 HRS/WEEK)

REPORTS TO:                      HEALTH DIRECTOR

WAGE:                                  $21/hour

POSITION SUMMARY: The Health Department, in collaboration with the Tsawout First Nation (TFN) and broader community, is responsible for increasing the capacity and sustainability of the Department and enhance engagement/ownership of the health of the TFN community. The Department develops and implements health programs that incorporate the traditions, values and strengths of the Nation.  The Health Department delivers a range of community health programs and health promotion services to the TFN community. 

PURPOSE OF THE POSITION: The Medical Transportation Driver is a member of the Home & Community Care Team within the Health Department and provides medical transportation to community members/clients to attend medical related appointments throughout the Capital Regional District in a safe and efficient manner.  In addition, the Medical Transportation Driver provides outreach and care management support to clients with high medical and physical needs. 

DUTIES AND RESPONSIBILITIES

• Maintains a schedule by directly booking appointments with Members requiring transportation services, adheres to scheduled appointments pickup and drop off time; manages time and schedules in an efficient manner and immediately reports delays and accidents to the Home Care Coordinator;
• Keeps daily records of all services provided to clients;
• Attends to client needs and assists with the loading and unloading of clients in a safe manner;
• Maintains composure during crises situations;
• Drives along predetermined routes, ensuring the safety and wellbeing of all onboard
• Ensures clients are picked up on time for transportation to appointments and delivers them home afterward;
• Uses standard maps or the GPS to map out short and safe routes to destinations;
• Completes a pre and post trip vehicle inspection report and activity report daily;
• Reports any medical van mechanical problems to the Home Care Coordinator;
• Ensures that any mechanical problems are resolved so that clients are transported safely at all times;
• Must be familiar with and adhere to the Fleet Vehicle Policy;
• Ensures that preventative and regular maintenance is completed on the van and that the van is maintained in a safe, clean condition;
• Ensures the van is cleaned and sanitized daily including garbage removal, spill clean-ups etc.;
• Ensures that clients remain seated and will discipline them in a firm but respectful and fair manner as required to ensure their safety;
• In case of vehicle failure, takes the necessary measures to ensure that the clients are transported to their destinations as safely and quickly as possible;
• Completes various forms and records, including updated route sheets, time sheets, incident and accident reports;
• Drives carefully and in compliance with traffic regulations; and pays any traffic violation tickets incurred while driving the vehicle;
• Monitors areas of responsibility for opportunities for improvement and innovation and works proactively to implement these;
• Attends departmental meetings and events as required;
• Participates in relevant training and workshops identified by the Home Care Coordinator to enhance program services;
• Ensures that service quality standards are maintained and consistently delivered in all areas of responsibility;
• Develops effective working relationships with clients, families and co-workers by assisting in the resolution of issues and complaints and refers them to the Home Care Coordinator when required;
• Presents a professional, positive and helpful attitude at all times;
• Promotes a safe workplace; ensures that all established safety procedures are followed;
• Carries out other duties essential to the position as directed by the Home Care Coordinator

EDUCATION AND EXPERIENCE

• Grade 12 graduation (Dogwood or BC Adult Graduation Diploma);
• Experience working with elders or disabled persons an asset;
• Food Safe Level 1 certificate;
• Valid standard first aid and CPR certificate;
• Class 5 driver’s licence and reliable vehicle plus a clean driver’s abstract is required; 

KNOWLEDGE, SKILLS AND ABILITIES

• Thorough knowledge of traffic and highway safety rules and regulations, and of the precautions necessary to avoid accidents;
• Ability to operate a vehicle in a safe and economical manner;
• Ability to drive long distances in unfamiliar geographical areas.
• Ability to deal with emergencies and stressful situations in a calm and professional manner;
• Ability to provide, obtain or follow clear, concise and accurate information orally and in writing;
• Ability to establish and maintain respectful, cooperative and productive working relationships with a variety of individuals to complete work assignments;
• Ability to work independently with limited direction, act on own initiative, organize and prioritize workload, and meet deadlines and pick-up/drop-off schedules;
• Ability to maintain strict confidentiality and to exercise sound judgment and discretion when dealing with sensitive issues;
• Ability to deal effectively and efficiently with occasionally aggressive or demanding individuals to provide or obtain information to clarify or resolve issues;
• Ability to following safe work procedures;
• Strong work ethic including the ability to take initiative; to attend work on a regular and consistent basis, and to demonstrate a collaborative approach to problem solving.

WORKING CONDITIONS

• Lifting (approximately 50 lbs);
• Transporting wheelchair clients;
• Bending or stooping, twisting and turning neck;
• Reaching, gripping and pushing/pulling steering wheel;
• Extended periods of sitting;
• Drives in inclement weather conditions;
• Potential for conflict from clients, families, the public or Nation members; 

OTHER FACTORS

Culture/Language

Respect for and working knowledge of the WSANEC culture is required.

Personal Attributes

The Medical Transportation Driver maintains strict confidentiality in performing their duties and demonstrates the following personal attributes:  Respect, Empathy, Strength, Pride and Equality.

Our Benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance

Preference may be given to qualified individuals of First Nation Ancestry.

Apply now and join our team!